MacWorld 1998 May/Macworld (1998-05).dmg/Updaters/VirusScan-3.0.0a/Readme Patch.txt

Text File | 1998-02-05 | 7KB | 251 lines

Readme Patch.txt for VirusScan for Macintosh v3.0.0a
                     PATCH FILE
    Copyright (c) 1998 Network Associates, Inc.
 and its Affiliated Companies. All Rights Reserved.

___________________
WHAT'S IN THIS FILE

- The Purpose of this Patch File
- Known Issues
- Installation
- Documentation
- Contacting Network Associates

______________________________
THE PURPOSE OF THIS PATCH FILE

This file updates VirusScan for Macintosh v3.0.0 to
VirusScan for Macintosh v 3.0.0a. The patch improves
VirusScan's detection and cleaning performance for
files infected with the CAP macro virus.

____________
KNOWN ISSUES

1.  When it first encounters a file infected with the
    Concept macro virus, VirusScan cleans it partially,
    rendering it unable to replicate and spread. On
    subsequent scans, VirusScan may again identify
    the portion of the virus code remaining in the file
    and report it as infected. Clean the file again to
    remove all remaining virus code.

____________
INSTALLATION

* INSTALLING VIRUSSCAN *

To install this patch file, double-click the
installer icon and follow the instructions given.

* FILES INSTALLED BY THIS PATCH FILE *

System Folder:Extensions:VirusScanner68k or VirusScannerPPC
   = Active program element
System Folder:Preferences:VirusScan:Virus Definitions:
   VirusDef 3102a = Virus definition data

(*) Includes folders and subfolders that contain each file.


_____________
DOCUMENTATION

For more information, refer to the VirusScan User's Guide
included on the disk versions of this program or available
from Network Associates electronic services. The User's
Guide is saved in Adobe Acrobat Portable Document Format
(.PDF). You can view and print this document with Adobe's
Acrobat Reader. PDF files can include hypertext links and
other navigation features to assist you in finding answers
to questions about your Network Associates product.

To download Adobe Acrobat Reader from the World Wide Web,
visit Adobe's website at:

http://www.adobe.com/Acrobat/readstep.html

To download VirusScan documentation, visit the Network
Associates website at:

http://www.nai.com

Additional contact information appears in the following
section.

_____________________________
CONTACTING NETWORK ASSOCIATES

On December 1, 1997, McAfee Associates merged with
Network General Corporation, Pretty Good Privacy, Inc.,
and Helix Software, Inc. to form Network Associates, Inc.
The combined company will continue to supply and support
McAfee VirusScan for the Macintosh. You may direct all
questions, comments and technical support requests to
the Network Associates Customer Care department at
any of the addresses or phone numbers listed below.

Contact the Network Associates Customer Care
department at:

1.  Phone [phone]
    Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time

2.  Fax [phone]
    24-hour, Group III Fax

3.  Fax-back automated response system [phone]


Send correspondence to any of the following Network
Associates locations:

     Network Associates Corporate Headquarters
     2805 Bowers Avenue
     Santa Clara, CA 95051

     Phone numbers for corporate-licensed customers:
     Phone: [phone]
     Fax:   [phone]

     Phone numbers for retail-licensed customers:
     Phone: [phone]
     Fax:   [phone]

Network Associates offices outside the United States:

     Network Associates Canada
     139 Main Street, Suite 201
     Unionville, Ontario
     Canada L3R 2G6
     Phone: [phone]
     Fax:   [phone]

     Network Associates Europe B.V.
     Gatwickstraat 25
     1043 GL Amsterdam
     The Netherlands
     Phone: [phone]
     Fax:   [phone]


     Network Associates (UK) Ltd.
     Hayley House, London Road
     Bracknell, Berkshire  RG12 2TH
     United Kingdom
     Phone: [phone]
     Fax:   [phone]

     Network Associates France S.A.
     50 rue de Londres
     75008 Paris
     France
     Phone: [phone]
     Fax:   [phone]

     Network Associates Deutschland GmbH
     Industriestrasse 1
     D-82110 Germering
     Germany
     Phone: [phone]
     Fax:   [phone]

     Network Associates Japan Co., Ltd.
     Toranomon 33 Mori Bldg.
     3-8-21 Toranomon
     Minato-ku, Tokyo 105
     Japan
     Phone: [phone]
     Fax:   [phone]

     Network Associates Korea
     135-090, 18th Floor, Kyoung-Am Bldg.
     157-27 Samsung-Dong, Kangnam-Ku
     Seoul, Korea
     Phone: [phone]
     Fax:   [phone]

     Network Associates South East Asia
     7 Temasek Boulevard
     The Penthouse
     #44-01, Suntec Tower One
     Singapore 038987
     Phone: [phone]
     Fax:   [phone]

     Network Associates Australia
     Level 1, 500 Pacific Highway
     St. Leonards, NSW 2065
     Phone: [phone]
     Fax:   [phone]

     Network Associates Latin America
     150 South Pine Island Road, Suite 205
     Plantation, Florida 33324
     Phone: [phone]
     Fax:   [phone]


Or, you can receive online assistance through any
of the following resources:

 1.  Network Associates Bulletin Board System:
     [phone]
     24-hour US Robotics HST DS

 2.  Internet E-mail: [e-mail]

 3.  Internet FTP: ftp.nai.com

 4.  World Wide Web: http://www.nai.com

 5.  America Online: keyword MCAFEE

 6.  CompuServe: GO MCAFEE

To provide the answers you need quickly and efficiently,
the Network Associates technical support staff needs
some information about your computer and your software.
Please have this information ready when you call:

 - Program name and version number
 - Computer brand and model
 - Any additional hardware or peripherals connected to
   your computer
 - Operating system type and version numbers
 - Network name, operating system, and version
 - Network card installed, where applicable
 - Modem manufacturer, model, and baud, where applicable
 - Relevant browsers or applications and their version
   numbers, where applicable
 - How to reproduce your problem: when it occurs, whether
   you can reproduce it regularly, and under what
   conditions
 - Information needed to contact you by voice, fax, or
   e-mail

We also seek and appreciate general feedback.


* FOR PRODUCT UPGRADES *

To make it easier for you to receive and use Network
Associates products, we have established a reseller's
program to provide service, sales, and support for our
products worldwide. For a listing of resellers, see the
Agents file or contact Network Associates Customer Care
for resellers near you.


* FOR REPORTING PROBLEMS *

Network Associates prides itself on delivering a
high-quality product. If you find any problems, please
take a moment to review the contents of this file. If
the problem you've encountered is documented, there is
no need to report the problem to Network Associates.

If you find any feature that does not appear to function
properly on your system, or that you believe would benefit
greatly from enhancement, please let us know about it.